Do you offer international shipping for cake decorating sprinkles?
Absolutely! We ship our cake sprinkles to many countries, so no matter where you are, you can bring FOLIAY's magic into your kitchen. We offer FREE shipping on orders of $300 or more within the continental U.S. International orders are welcome, with shipping costs calculated at checkout based on the destination.

How long does it take to process and ship an order?
We strive to ship all new orders via USPS within 48 hours of receiving your order. Most shipments arrive within 5–7 business days after shipping. Delivery times vary depending on your location and the shipping method selected at checkout. Expedited and Next-Day shipping services are available for an additional fee. Larger orders may require longer production times.

Please Note:

• FREE Shipping typically uses USPS Carrier Service (for domestic addresses). Please let us know in advance if USPS cannot deliver to your address.
• Holiday Delay: Please allow up to 5 business days for processing during the holiday season.

What payment methods do you accept for sprinkle orders?
We accept major credit cards (Visa, Mastercard, and American Express) as well as PayPal for online orders. Our secure payment options make shopping for your favorite cake decorating sprinkles and baking supplies quick and easy.

Do you have a minimum order quantity for sprinkles?
Yes! Our wholesale store has a $300 minimum order, allowing you to mix and match all your favorite sprinkles and decorating essentials. Fill your cart, stock your shelves, and let your creativity shine!

Are your products suitable for individuals with dietary restrictions or allergies?
We bake with everyone in mind! Many of our cake decorating supplies cater to dietary restrictions and are free from common allergens. Please check each product description for specific allergen information or contact us for personalized assistance.

Can I track my order once it's shipped?
Yes! Once your order ships, we'll email you a tracking number so you can follow its journey. Whether you've ordered sprinkles, tools, or decorations, you'll always know where your goodies are.

What is your refund policy for cake decorating supplies?
For refunds, please contact us to learn more about our policy. We strive to provide a positive experience for every customer, so be sure to review our refund terms if you have any concerns about your order.

What if I did not get what I ordered or the product was damaged?
Submit your order number, photos, and a description of the issue through our Contact Form. Please keep all packaging until your claim has been reviewed.

Do you offer any discounts or promotions for sprinkles and supplies?
Yes! New wholesale customers can enjoy 10% OFF their first order with the code WELCOME10. It's the perfect way to save on your first purchase of sprinkles and baking supplies.

How can I contact your customer support team for sprinkle or supply questions?
You can reach our friendly customer support team by emailing info@foliay.com or by using the Contact Form on our website. We're always happy to help with questions about your orders, products, or baking needs.

Are your products suitable for vegetarians or vegans?
Yes! We offer a range of products suitable for vegetarians and vegans. Look for the appropriate product labels or contact us for assistance in choosing the best products for your dietary preferences.