FAQ

GENERAL CONTACT INFORMATION

Where are you located?
28835 Mack St. Hayward, CA 94545

I would like a Foliay LLC Representative to contact me. How can I do that?
Please fill out our Contact Form and a Foliay Representative will contact you. 

ORDERING PRODUCT

Why can't I order the product I want?
Product may not yet be available or out of Stock. Contact us and we may be able to assist.

What if I want to order in larger quantities?
Contact us and we would be able to assist for a special order.

PRODUCT INFORMATION

What is the nutritional value of your products?
The nutritional value varies among our Sprinkles and decorating items. Please see the nutritional panel on the back of the package for exact values. You can also contact our Office at 650-871-8993, Monday – Friday 10am to 5pm PST.

What products manufactured by Foliay LLC are kosher?
Anything that has cochineal extract is non-Kosher. Please Fill out the “Contact Form” for Questions.

What products are gluten free?
Most of our products are gluten free. Please contact us for all allergen information.

Will the decorating gels ever harden?
Decorating gels are intended to be used on baked goods and will stay soft after use. They will firm up but not harden.

SHIPPING

How much does shipping cost?
FREE Shipping for orders totaling $279 or more to addresses in the continental U.S.

Can I have my order delivered to a P.O. Box?
Sorry, we cannot deliver to P.O. Boxes. You must provide the actual street address of your business.

How long will it take to receive my order?
We strive to ship all new orders via USPS within 48 hours of receipt of the order. Most shipments arrive within 5-7 working days of being shipped. Expedited and Next-Day shipping services are available for additional fees. Larger orders are subject to longer production times.

** HOLIDAY DELAY - Please allow for up to 5 days of processing time during the holiday season. 

What if I did not receive my order?
At the time that you complete your order transaction on our website, you will receive a confirmation number. If you have difficulty or additional questions, please fill out the “Contact Form” and we will track the location/status of the order with USPS.

What if I did not get what I ordered or the product was damaged?
Fill out the “Contact Form” and we will work with you to resolve the issue.